Shipping policy

At Vertical Designer Hardware, we strive to deliver your orders quickly and safely.

Shipping Charges

Standard shipping is ₹150 on all orders within India.
Free shipping on orders above ₹5000.
International orders are charged a flat ₹2,000 at checkout.

Order Processing

Orders are usually processed and dispatched within 24–48 business hours after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive a tracking link by email and WhatsApp as soon as your order ships.

Delivery Timeline

Estimated delivery timelines are as follows:

Prepaid Orders

Metro Cities: 2–5 business days
Non-Metro Cities: 3–7 business days

Cash on Delivery (COD) Orders

Metro Cities: 4–8 business days
Non-Metro Cities: 5–9 business days

Delivery timelines may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.

International Delivery

We ship to selected countries including the UAE, UK, USA, Europe, Australia and Singapore. International delivery typically takes 7–14 business days depending on the destination. Any customs duties, import taxes, or local charges levied on arrival are the responsibility of the recipient.

Shipping Partners

We work with trusted courier and logistics partners to ensure secure and timely delivery of your orders.

Delivery Delays

While we make every effort to deliver orders on time, delays caused by logistics providers or external factors are beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping details. Additional shipping charges may apply for re-delivery due to incorrect or incomplete addresses.

Damaged in Transit

Please inspect your order on arrival. If anything arrives damaged, contact us within 48 hours of delivery with photographs and your order number — see our Return & Refund Policy.