Privacy policy

At Vertical Designer Hardware, we respect your privacy. This policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number and delivery address
Order and payment confirmation details
Account details, if you create an account
Messages you send us by email, WhatsApp or our contact form

We also automatically collect usage information when you browse the site, such as your device type, browser, IP address, pages viewed and items added to cart.

How We Use Your Information

To process your orders, arrange delivery, and handle returns or exchanges
To send order updates and tracking information by email and WhatsApp
To provide customer support and respond to your enquiries
To improve our website, products and service
To send marketing communications, where you have opted in
To detect and prevent fraud or misuse

Payment Information

We do not store your card or banking details. All payments are processed securely by authorized payment gateways, who handle your payment information under their own security standards.

Cookies & Analytics

We use cookies and similar technologies to keep your cart working, remember preferences, understand how the site is used, and measure the performance of our advertising. This includes third-party analytics and advertising tools such as Shopify, Google and Meta.

Most browsers accept cookies by default. You can remove or reject cookies through your browser settings, though some parts of the site may not work correctly if you do.

Sharing Your Information

We share your information only as needed to run our business:

With courier and logistics partners, to deliver your order
With payment gateways, to process your payment
With service providers who support our website, analytics, reviews and customer communication
Where required by law, or to protect our rights

We do not sell your personal information.

Data Retention

We retain your information for as long as needed to fulfil your orders, meet legal and tax obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. You can unsubscribe from marketing emails at any time using the unsubscribe link, or by contacting us. To make any of these requests, email us at the address below.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The revised version will be posted on this page.